About the company
Figure is transforming the trillion dollar financial services industry using blockchain technology. In six years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to both consumers and institutions. Today, Figure is one of less than a thousand companies considered a unicorn, globally. Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. The team is composed of driven, innovative, collaborative, and curious people who love architecting ground-breaking technologies. We value individuals who bring an entrepreneurial mindset to every task and will embrace our culture of innovation. Every day at Figure is a journey in continuous learning yet a daily focus on getting work done that makes a difference. Join a team of proven leaders who have already created billions of dollars in value in the FinTech space!
Job Summary
What You’ll Do
📍Be the point of contact and advocate for retail and institutional clients and investors. 📍Guide new users through the onboarding process to ensure seamless account creation and verification 📍Educate Exchange clients and investors on Figure Markets and its products with knowledge and enthusiasm. 📍Act as a bridge between customers and internal teams to address any concerns and to ensure customer satisfaction 📍Promote brand recognition and loyalty by ensuring unrivaled support to our clients and investors via phone, chat interactions, and email. 📍Leveraging data-driven insights, provide strategic recommendations to our Product Development team, influencing feature enhancements and ultimately contributing to the creation of an outstanding customer experience. 📍Provide technical support and troubleshooting on a variety of potential issues. Triage and route the identification of technical bugs. Provide recommendations and track until resolved. 📍Gather data-driven insights and analysis to operationalize and scale key processes. Recommend modifications and additions to the Team's guiding documents including relevant policies & procedures. 📍Create cohesive and visually appealing and professional guides, flow charts, FAQs, and other content to support frictionless customer experiences.
What We Look For
📍3+ years in a front line support and/or customer-facing role. 📍2+ years of experience working with trading or an exchange platform, preferred. 📍Proven background in being a dependable and reliable team player. 📍Flexibility and adaptability to ongoing refinements in process and structure. 📍Confident, friendly, and compassionate communication skills. 📍Successfully complete the required compliance training. 📍A positive and problem-solving approach to customer service. 📍Ability to instill trust and rapport with customers. 📍BA/BS from an accredited university preferred. 📍Process-driven organizational skills. 📍A quick and flexible learning style with the ability to navigate new technology platforms.
