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Magic Eden
Launchpad Operations Associate
4 months ago | 274 views | 9 applications

Launchpad Operations Associate

Full-time
Remote
Per year
$60,000 To $75,000

About the company

Magic Eden is a decentralized NFT buying and selling platform that allows users to buy, sell and trade unique digital assets. It is built on the Solana blockchain and allows users to interact with each other in a trustless environment.

Job Summary

Responsibilities:

📍ME Launchpad Mint Setup: Ensure the seamless setup of ME (Mint Experience) Launchpad mints to guarantee a defect-free experience for users. This involves leveraging basic knowledge of various blockchain technologies and proficiency in programming tools such as Github and Linux command line tools 📍Partner Relationship Management: Develop and nurture strong relationships with Launchpad (LP) partners to facilitate their mint setup for success. 📍Provide dedicated support and guidance to partners throughout the onboarding process and continue to offer assistance until the completion of their mint. 📍Problem Solving: Exhibit exceptional problem-solving skills to tackle novel situations that may arise during the minting process. Maintain composure during high-stress periods and efficiently resolve any difficulties or challenges encountered, ensuring a smooth and successful minting experience for all parties involved. 📍Collaborate with other team members to ensure all operational initiatives are executed effectively and efficiently 📍Manage and maintain databases, spreadsheets, and other relevant documents to ensure the smooth running of operations 📍Assist in the development and implementation of new operational processes, policies, and procedures 📍Monitor user feedback and suggest changes to improve the user experience. 📍Perform other duties as assigned by management

Qualifications:

📍Strong understanding of blockchain technologies and proficiency in Github and Linux command line tools 📍Active participation in the NFT community– you live and breathe NFTs 📍Strong understanding of blockchain technology 📍A genuine passion for helping customers and a commitment to delivering exceptional service 📍Excellent communication and interpersonal skills 📍Strong organizational skills and attention to detail 📍Tech-savvy and comfortable using various software and online platforms 📍Experience in database management, data analysis, and spreadsheets 📍Ability to work independently and act as a strong team player 📍Strong problem-solving and analytical skills 📍Ability to adapt to changes in a fast-paced environment 📍Prior experience in a customer-facing support role is preferred

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