About the company
Flipster(flipster.io) is a high-performance crypto perpetuals trading platform on a mission to create the most efficient, frictionless, and high-performance trading experience. Engineered by traders and optimized for trading, Flipster combines zero spreads, instant execution, and capital efficiency to deliver a platform where performance is the product. Operating globally and serving users in nearly 200 countries, Flipster is built for crypto traders who demand the ultimate perpetual trading experience — from active retail users to degens to seasoned pros — while maintaining the highest standards of compliance and security.
Job Summary
Responsibilities
📍Serve as the primary point of contact for users. 📍Expand relationships with existing customers through sustained communication and an understanding of their needs. 📍Identify growth opportunities for clients and acquire resources to help realize these opportunities. 📍Assist clients in navigating Flipster’s product offerings and changes on the platform. 📍Analyze user behavior, track status, uncover hidden needs, and write key customer analysis reports for major clients. 📍Managing escalation and follow up of VIP enquiries with internal stakeholders. 📍Administrative record keeping and reporting. 📍Other projects and duties as assigned by management.
Qualifications
📍Strong experience in account management or relationship management roles within financial/trading institutions. 📍Product knowledge from working in exchange, broker, or trading firms. 📍Experience in a front-facing customer service environment. 📍Strong client management skills, including maintaining strong relationships, organizing client profiles, and incentivizing client activities. 📍Excellent communication skills and the ability to be flexible in a variety of situations. 📍Strong attention to detail.
If you’re passionate about blockchain and decentralized technologies, explore more opportunities in web3 and cryptocurrency careers.
