About the company
Nayax is a leading global fintech company founded in 2005 that offers a comprehensive solution to businesses around the world, aiming to improve their revenue and operational efficiency. Our vision is to create frictionless commerce experiences for both businesses and consumers, benefiting communities around the world. We value integrity, accountability, and honesty, values which are reflected in the way we work as we accompany our customers every step of the way on their road to success. Today, our global influence is reflected in our listing on both Nasdaq and the Tel Aviv Stock Exchange (TASE) and our 11 global offices with 1100 employees. Nayax Israel is our largest site, housing over 20 different departments and located in the prestigious Herzliya Hills, just a short drive north of Tel Aviv or a very short walk from the train station. Our open space offices accommodate our 500+ employees and when weāre not hard at work, you can find us enjoying an afternoon coffee on the balcony.
Job Summary
Key Responsibilities:
šCustomer Relationship Management: šDevelop and maintain strong relationships with key clients, understanding their business needs and ensuring their satisfaction with our devices and solutions. š Act as the primary point of contact for clients, providing timely and effective communication and support. šSales and Account Growth: š Build strong relationship with our key clients at various levels. š Identify new business opportunities and strategies to expand our customer base within the smart device market. š Collaborate with the local and global sales team to close deals and achieve or exceed sales targets. šProduct Knowledge and Training: š Stay up-to-date with the latest devices and solutions. š Provide training and collaborate with various departments at our client site to ensure smooth and satisfactory operation and service cycles. šCustomer Service Excellence: š Ensure that customer service standards are met and exceeded, addressing any issues or complaints promptly and professionally. šDevelop and implement customer service improvement plans based on feedback and market research. šCross-Functional Collaboration: š Work closely with sales and technical support teams to ensure that customer needs are met. š Collaborate closely with clientās overseas offices and achievement strong partnership with clients globally.
Requirements
šMinimum 8 to 10 years of experience in key account management, technical sales, client manager or a similar role š Strong industry knowledge and rich experiences in payment, unattended device manufacturing and selling including vending machines and EV chargers. š A proactive approach to problem-solving and a customer-centric mindset, and proven track record of achieving account management targets and growing customer accounts. š Excellent communication and interpersonal skills, with the ability to build strong relationships at all levels. š Fluent in English, both written and spoken, as this role requires frequent communication with international clients and colleagues. š Strong analytical skills with the ability to interpret market data and customer feedback.
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