About the company
About OKX OKX is a leading crypto trading app, and a Web3 ecosystem. Trusted by more than 20 million global customers in over 180 international markets, OKX is known for being the fastest and most reliable crypto trading app of choice for investors and professional traders globally. Our Singapore office is a Product and Engineering hub and we are in the progress of expanding our teams in Singapore for the continuous growth of our global business. We build and maintain core trading platform with millions of daily active users. Design, Product and Engineering teams work cross-functionally to identify customer needs, and ship high-quality new features through fast iterations.
Job Summary
What You’ll Be Doing
📍Work closely with Senior Account Managers to support clients, leveraging your operational and technical expertise to proactively anticipate, determine and recommend solutions to meet clients' needs and/or resolving issues surrounding the platform and products we offer. 📍Handle a high volume of client enquiries and attend calls as and when required. 📍Provide exceptional support to clients by ensuring timely responses and delivering accurate, valid, and comprehensive information. 📍Resolve time sensitive client service issues, including complex queries such as API, product, liquidity or account-related matters. All in an efficient and timely manner 📍Build strong relationships with our existing institutional clients and drive revenue through thorough understanding of our platform and the products and services we offer. 📍Notify clients about major upcoming changes to products and features. 📍Work collaboratively across departments to troubleshoot client issues, take action on client feedback and resolve client pain-points. 📍Take responsibility for organising, taking meeting notes and following up with stakeholders. 📍Provide rotational weekend and holiday coverage as and when needed.
What We Look For In You
📍Exceptional Communication Skills: We seek individuals who can seamlessly navigate between written and verbal communication channels, adeptly handling high volumes of chats and phone calls while maintaining professionalism and clarity. 📍Proficiency in English as working language and preferably an additional language to converse with our diverse client-base. 📍Ability to Learn Quickly: In order to keep abreast with the ever evolving landscape, you will need to rapidly absorb and assimilate new pieces of information. Whether this is product-driven, commercial awareness or a feature request, the ability to understand, evaluate and contextualise is paramount. 📍Relentless Attitude and Critical Thinking: The ability to understand the core of any issue and then tackle through to resolution, is critical in ensuring we deliver the optimal client experience.
