What You’ll Be Doing

📍Work closely with Senior Account Managers to support clients, leveraging your operational and technical expertise to proactively anticipate, determine and recommend solutions to meet clients' needs and/or resolving issues surrounding the platform and products we offer. 📍Handle a high volume of client enquiries and attend calls as and when required. 📍Provide exceptional support to clients by ensuring timely responses and delivering accurate, valid, and comprehensive information. 📍Resolve time sensitive client service issues, including complex queries such as API, product, liquidity or account-related matters. All in an efficient and timely manner 📍Build strong relationships with our existing institutional clients and drive revenue through thorough understanding of our platform and the products and services we offer. 📍Notify clients about major upcoming changes to products and features. 📍Work collaboratively across departments to troubleshoot client issues, take action on client feedback and resolve client pain-points. 📍Take responsibility for organising, taking meeting notes and following up with stakeholders. 📍Provide rotational weekend and holiday coverage as and when needed.

What We Look For In You

📍Exceptional Communication Skills: We seek individuals who can seamlessly navigate between written and verbal communication channels, adeptly handling high volumes of chats and phone calls while maintaining professionalism and clarity. 📍Proficiency in English as working language and preferably an additional language to converse with our diverse client-base. 📍Ability to Learn Quickly: In order to keep abreast with the ever evolving landscape, you will need to rapidly absorb and assimilate new pieces of information. Whether this is product-driven, commercial awareness or a feature request, the ability to understand, evaluate and contextualise is paramount. 📍Relentless Attitude and Critical Thinking: The ability to understand the core of any issue and then tackle through to resolution, is critical in ensuring we deliver the optimal client experience.