Responsibilities and Duties:

📍Investigations 📍 Assists in the collection of evidence, documentation, and information to support fraud incidents, fraud cause submissions, documentation for law enforcement, etc 📍Learn to document and preserve case decisions and actions based on fraud risk, supported by facts and evidence 📍Investigate cases from select fraud queues such as rule blocks, internal fraud alerts, external partner alerts, fraud monitoring systems, with supervision and guidance from tenured fraud investigators 📍Comfortable with using internal systems and fraud tools to arrive at an accurate decision 📍Assist in assigned ad-hoc fraud projects, under the supervision of more senior team members 📍Customer Care 📍Take ownership of fraud and scam-related tickets from initial contact through to resolution, ensuring timely and empathetic responses throughout the process. 📍Work to improve support processes and communications for individuals affected by scams or internal investigations, with a focus on restoring trust and clarity. 📍Respond to customer-initiated requests with professionalism, urgency, and a fraud-aware lens. 📍Proactively reach out to customers when needed to clarify investigations, request additional information, or provide fraud-related support and guidance.

Must haves:

📍A basic understanding of digital currencies 📍1+ years of experience with fraud investigation in a related field strong written and verbal communication. 📍Strong grasp of fraud-related internal systems and tools and/or previous experience in financial crime investigations or similar 📍Must be comfortable to multi-task, be reliable, collaborative, and be able to make difficult decisions in a timely manner

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