Responsibilities:

📍Testing new applications/hardware/software to ensure functional requirements are met 📍Develop workflows, monitor performance, and observe utilization of software and physical hardware 📍Create detailed documentation and articulate instructions to a variety of people 📍Maintain aggressive timelines for assigned projects 📍Develop and maintain relationships with technical team members across brands 📍Assisting with troubleshooting escalated tickets from all departments 📍Maintain and organize equipment, POS system set ups, lab records, projects tools, etc 📍Complete ticket escalations to the Growth Solutions Department from various departments. 📍Work with various teams regarding the certification and pilot handling workflows. 📍Assist Business Development and partners with lab requests for various environments. 📍Escalate unresolved issues to development teams for additional troubleshooting assistance to determine resolution. 📍Updating various trackers relating to active project assignments and tasks. 📍Following up on active projects assigned, and ensuring completion of tasks and status updates communication on them. 📍Act as project manager for projects assigned by management seeing them through to completion.

Qualifications:

📍2+ years of experience 📍Self-motivated and independent work ethic, with the desire to train and assist others 📍Strong attention to detail and can work independently with minimal direction 📍Excellent analytical, decision-making, and problem-solving skills 📍Excellent time-management skills with the ability to handle stress, prioritize tasks and work under shifting deadlines 📍Excellent verbal and written communication skills 📍Proficient in Google suite (Drive, Sheets, Docs) 📍Ability to drive multiple projects simultaneously 📍Ability to quickly self-teach with a focus on hardware, software, and payment products 📍Ability to remain organized but flexible in a fast-paced environment 📍Must maintain a high level of confidentiality and discretion at all times 📍Flexibility in a dynamically changing environment, acknowledging urgency when necessary