About the company
Shakepay is reimagining financial services to give every Canadian their fair shake, by making it bitcoin-friendly, secure, and rewarding. When Shakepay launched in 2015, it quickly became one of Canadaās fastest-growing financial institutions. Backed by top venture funds having raised $44M+ and trusted by over one million Canadians and counting. People who choose careers at Shakepay are helping shape a future of financial freedom, opportunity, and prosperity for all Canadians.
Job Summary
You will:
šDiagnose issues customers are experiencing with Shakepay šHave a thorough understanding of our products, features, and processes šCollaborate with other team members to resolve customer inquiries šRelay feedback about the customerās experience to other teams šInvestigate suspicious activity, gather information, and take appropriate actions to prevent fraudulent activity šDemonstrate care and empathy while engaging with customers šEngage with customers directly via chat and email šAttend training sessions and other meetings with the customer support and operations teams šCommunicate and interact with other teams through Slack and Google Meet
Actions youāll take to help the customer:
šHelping with technical issues like 2FA, Mailgun, Twillo šAssisting with KYC (account verification) requests šProviding support to customer support trainees šApproving e-Transfer accounts, replay pending e-Transfers
