Responsibilities

📍Work with assigned customers and Sales to build Customer Success 📍Plans, establishing critical goals, or other key performance indicators to enable customers to achieve their goals. Measure, monitor, and report internally and externally to Customer Sponsors. 📍Establish regular touchpoints to review progress against technical and strategic objectives including roadmap discussions. 📍Work closely with Sales to provide insights to customers about applicability of new features in TRES and identify additional business use-cases. 📍Develop, nurture and maintain trusted advisor relationships with stakeholders at all levels and drive value and adoption. 📍Translate customer product usage data into actionable advice for customers. 📍Provide Executive Business Reviews in a regular cadence with Business & Technical Stakeholders in collaboration with the Account Team including Sales, Business Leads, and Product partners.

Required Skills

📍Bachelor’s degree with 5+ years of experience in Account Manager or Customer Success role or related SaaS vendor or systems integrator or in house practitioner 📍Experience in managing significant technology and operational change programs and have credibility as a trusted advisor to customer executives for such programs 📍Experience of directly assigned to customers with an aggregate of at least $2 - 5M ARR in total book of business and delivering 10 - 20% upsell expansions across their customer accounts 📍Advanced project management experience & skills 📍Ability to translate business requirements into business value, and work with sales and marketing teams to promote value-driven solutions to customers 📍Ability to manage executive relationships and discussions

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