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Magic
Customer Success Engineer NY
atย Magic
21 days ago | 59 views | Be the first one to apply

Customer Success Engineer NY

Full-time
New York, North America

About the company

Founded by the creators of Fortmatic, Magic is a Web3 infrastructure company that empowers developers to create seamless and secure user onboarding experiences, abstracting away the complexities of blockchain technology. We are backed by top investors such as Tiger Global, Lightspeed Ventures, SV Angel, Social Capital, Northzone, Placeholder, Naval Ravikant, Alexis Ohanian, and Balaji Srinivasan. To date, Magic has enabled more than 91,000 developers and enterprises to onboard over 10 million users to the Web3 ecosystem โ€” and we continue to grow rapidly. We are trusted by leading NFT marketplaces such as Immutable, Niftys, OpenSea, Decentraland and major enterprise Web2 companies alike.

Job Summary

Required Skills

๐Ÿ“ 3+ years in a customer-facing technical role (solutions engineering, technical support, developer relations, or similar) ๐Ÿ“ Strong proficiency with JavaScript/TypeScript and React (experience with Next.js a plus) ๐Ÿ“ Comfortable working with APIs and understanding authentication flows ๐Ÿ“ Familiarity with the Web3 ecosystem and technologies (wallets, transactions, blockchain fundamentals) ๐Ÿ“ Excellent written and verbal communicationโ€”able to explain technical concepts to both developers and non-technical stakeholders ๐Ÿ“ Customer-obsessed: confident interfacing with users and building rapport ๐Ÿ“ Intellectually curious with strong problem-solving skills ๐Ÿ“ Comfortable tinkering across languages and services, stepping into unfamiliar code and making sense of what's going on

Preferred Skills

๐Ÿ“ Experience with embedded wallets, authentication providers, or identity solutions ๐Ÿ“ Familiarity with multiple blockchain networks (EVM chains, Solana, etc.) ๐Ÿ“ Background in developer education, documentation, or technical writing ๐Ÿ“ Experience with support tooling (Zendesk, Intercom, etc.) and CRM systems ๐Ÿ“ Proficiency with AI coding tools (Copilot, Cursor, Claude Code, etc.)

Looking for your next challenge? The world of crypto offers exciting roles in blockchain development, web3 innovations, and remote opportunities.

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