About the company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visit https://www.paypal.com ,  https://about.pypl.com and  https://investor.pypl.com. PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].
Job Summary
Core Duties:
đź“ŤAnswer phone calls and/or emails from customers to resolve their queries in real time or work with the most relevant PayPal department so it can be handled in a timely manner đź“ŤDeliver on metrics for productivity and quality for example phone handle time, quality assessment, customer satisfaction etc. đź“ŤTracks inquiries to their resolution; escalating issues when necessary. Documents responses and logs as required according to our workflows. đź“ŤFollow up to process tickets and transaction requests getting back to the customer in a timely manner. đź“ŤPerform other duties and required.
Skills Required:
đź“ŤStrong working knowledge of PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel) đź“ŤStrong verbal (phone) communication skills utilizing active listening and clearly speaking to customers đź“ŤStrong written (email) communication utilizing proper grammar and punctuation đź“ŤAbility to work independently while making sound business decisions on case information đź“ŤWell-developed sense of urgency and follow through đź“ŤAbility to multitask using multiple systems, screens, and tasks during customer contacts đź“ŤTime Management and adherence to schedules đź“ŤAbility to learn and adapt to new software technologies
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