About the company
The global financial ecosystem is changing. Revolutionary blockchain technology has unlocked the potential for people around the world to have more equal access to wealth and information. This transformation has begun with the mass global adoption of cryptocurrencies but like all new financial systems, it needs greater trust to realize its full potential and remain safe from bad actors. Thatās where we come in. The Chainalysis blockchain data platform enables businesses, governments, and banks to solve the worldās most high-profile criminal cases, paving the way for an economy built on blockchains.
Job Summary
In this role youāll be responsible for:
šAssessing and realigning our team to meet regional and global demand, including talent reshuffling and reorganizing groups based on crime type, geographic needs, or language capabilities. Ensure resources are optimized to meet diverse client needs, with a focus on South EMEA markets šLeading a services team focused on delivering high-quality customer outcomes by refining engagement models, aligning service offerings, and ensuring efficient delivery methods. Oversee the entire customer engagement journey, providing strategic direction on service quality, resource allocation, and performance metrics, especially in South EMEA šPartnering closely with sales leadership to define, scope, and execute services engagements for new and existing clients, including those in South EMEA. Support the sales process to enhance client confidence and credibility, leveraging market insights and client feedback to refine offerings and expand market reach šFostering a high-performance culture by attracting, developing, and retaining top talent. Drive growth within the services delivery team through capability mapping, targeted training, and effective people management, empowering team members to meet the dynamic demands of a services business šImplementing and managing financial rigor within the services business, with a focus on project accounting, profitability analysis, and a cost-versus-return model. Conduct regular business reviews, track performance indicators, and allocate budgets strategically to meet service delivery objectives and regional growth šPositioning yourself as a thought leader in crypto services, guiding the team to develop innovative offerings and enhance existing services. Lead with a forward-thinking approach, staying attuned to industry trends, client needs, and emerging technologies, and foster an environment of curiosity and adaptability within the team
We're looking for candidates who have:
šProven experience leading a services business, with specific exposure to South EMEA markets and an understanding of its unique regulatory, market, and client needs. šStrong business acumen, focusing on financial operations, profitability, and project accounting within a services delivery model šStrategic mindset with a track record of successfully navigating complex changes in global service models and client demand šExceptional communication skills, with proficiency in multiple languages a plus