About the company
OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. Our Communications team is composed of PR/Media Relations, Events, Design, and other external-facing functions. The team’s ethos is to support OpenAI's mission and goals by clearly and authentically explaining our technology, values, and approach to safely building powerful AI. The Events team is a dynamic group dedicated to crafting extraordinary experiences that encompass our company's values and mission. Our team is driven by a passion for bringing people together to connect in meaningful ways.
Job Summary
You’ll be responsible for:
📍Working directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms. 📍Being among the foremost experts on everything related to OpenAI products, even where our AI does not have the answer. 📍Being among the last line of defense before our core Product and Engineering teams, and partnering with engineering and customer teams to resolve issues. 📍Taking learnings from resolving customer issues and creating our approach to scaling these solutions, partnering with product and Go-To-Market teams. 📍Orchestrating agentic improvements to our operations that will level-up our entire team. 📍Fostering a supportive and productive work culture within the User Operations team. 📍Providing support coverage in on call shifts and during holidays and weekends based on business needs.
You might thrive in this role if you have:
📍5+ years of experience in user operations, technical support, or support engineering roles, ideally in tech startups or fast-paced environments. 📍Are among the very best critical thinkers, problem solvers, and communicators of complex technical issues in the industry. 📍Have mastered SaaS troubleshooting and quickly grasp new technologies and complex concepts 📍Naturally questions established norms, skillfully identifies root causes, and proactively drives innovation and process improvements. 📍Thrive in ambiguity, rapidly adapt to change, continuously learn, and proactively seek opportunities for growth.
If you’re passionate about blockchain and decentralized technologies, explore more opportunities in web3 and cryptocurrency careers.
