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Customer Success Specialist
at Swyftx
16 days ago | 105 views | 2 applications

Customer Success Specialist

Per year
$65,000 To $75,000

About the company

At Swyftx, we're not just building a fintech scaleup; we're shaping the future of Australia's digital currency industry. With over 650,000 users, we have our sights set high, aiming to be Australia's most trusted cryptocurrency trading platform and the next billion-dollar success story.

Job Summary

Some of your key responsibilities in this role will include:

📍Outbound Calling: Proactively connect with customers through phone calls, establishing yourself as a trusted advisor on the features of our platform. 📍Build Relationships: Engage with customers via phone, email, and live chat to build strong relationships and ensure their satisfaction. 📍Troubleshoot and Problem-Solve: Identify and address customer needs, resolving any issues or challenges to ensure they have a great experience with Swyftx. 📍Document Interactions: Accurately document all customer contact and enquiries in the CRM system. 📍Collect Feedback: Capture customer feedback and share insights with the Product and Marketing teams to drive continuous improvement. 📍Continuous Learning: Stay up-to-date with the latest developments in the Swyftx product and platform, applying this knowledge to enhance customer interactions and support.

To ensure success in this role, you should possess:

📍Experience in cryptocurrency, paired with a strong understanding of financial markets. 📍Confidence and proficiency in outbound calling, with a proven ability to build rapport over the phone. 📍Exceptional verbal and written communication skills, with the ability to adapt your > 📍The ability to quickly and effectively identify opportunities that add value for customers. 📍Strong multi-tasking and prioritisation skills in a fast-paced, high-pressure environment. 📍The ability to establish strong working relationships and work effectively with others to achieve goals. 📍Consistent follow-through on promises and commitments, acting upon feedback to continuously improve behaviour and results.

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