Some of your key responsibilities in this role will include:

📍Outbound Calling: Proactively connect with customers through phone calls, establishing yourself as a trusted advisor on the features of our platform. 📍Build Relationships: Engage with customers via phone, email, and live chat to build strong relationships and ensure their satisfaction. 📍Troubleshoot and Problem-Solve: Identify and address customer needs, resolving any issues or challenges to ensure they have a great experience with Swyftx. 📍Document Interactions: Accurately document all customer contact and enquiries in the CRM system. 📍Collect Feedback: Capture customer feedback and share insights with the Product and Marketing teams to drive continuous improvement. 📍Continuous Learning: Stay up-to-date with the latest developments in the Swyftx product and platform, applying this knowledge to enhance customer interactions and support.

To ensure success in this role, you should possess:

📍Experience in cryptocurrency, paired with a strong understanding of financial markets. 📍Confidence and proficiency in outbound calling, with a proven ability to build rapport over the phone. 📍Exceptional verbal and written communication skills, with the ability to adapt your > 📍The ability to quickly and effectively identify opportunities that add value for customers. 📍Strong multi-tasking and prioritisation skills in a fast-paced, high-pressure environment. 📍The ability to establish strong working relationships and work effectively with others to achieve goals. 📍Consistent follow-through on promises and commitments, acting upon feedback to continuously improve behaviour and results.