About the company
OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. Our Communications team is composed of PR/Media Relations, Events, Design, and other external-facing functions. The team’s ethos is to support OpenAI's mission and goals by clearly and authentically explaining our technology, values, and approach to safely building powerful AI. The Events team is a dynamic group dedicated to crafting extraordinary experiences that encompass our company's values and mission. Our team is driven by a passion for bringing people together to connect in meaningful ways.
Job Summary
In this role, you will:
đź“ŤLead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realization đź“ŤOwn account health, adoption velocity, and ongoing technical deployment and success across your portfolio đź“ŤConduct technical enablement and configuration sessions across our broad product portfolio đź“ŤIdentify and validate use cases by embedding with customer teams to understand workflows and pain points
You’ll thrive in this role if you:
đź“Ť8+ years of experience in technical customer facing roles such as technical account management, technical GenAI consulting, solutions architecture, technical delivery leadership, or deep technical enterprise SaaS adoption work đź“ŤExperience working with education institutions is preferred but not necessary đź“ŤDeep, hands-on knowledge of OpenAI product capabilities, APIs, SDKs, connectors, and common integration patterns and able to explain model behavior, limitations, technical tradeoffs, embeddings, retrieval augmentation, and approaches to fine-tuning or custom model usage.
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