In this role, you'll:

📍Facilitate the onboarding of new customers, ensuring that our solutions align with their stated objectives. 📍Engage proactively with customers to comprehend their technical challenges, strategic goals, and to identify optimal leverage points for Chainalysis solutions. 📍Maintain a comprehensive understanding of Chainalysis solutions and their integration/interoperability within assigned customer environments. 📍Provide proactive advice, strategic guidance, and mentorship to assist Chainalysis customers in maximizing the value and performance of our solutions. 📍Ensure customer configurations adhere to recommended best practices. 📍Cultivate trusted relationships with relevant technical and management stakeholders within assigned accounts. 📍Act as a customer advocate, ensuring the swift and efficient resolution of issues. 📍Serve as the voice of the customer for the product management and engineering teams. 📍Ability to independently lead and conduct workshops, product demonstrations and knowledge transfer sessions 📍Commit to ongoing self-development to acquire industry-relevant skills necessary to satisfy customer needs. 📍Demonstrate proficient stakeholder management, including the ability to influence technical decisions and manage relationships with diverse internal and external stakeholders. 📍Develop a Success Plan to ensure customers achieve their desired outcomes, fostering long-term relationships, increased satisfaction, and reduced churn by demonstrating value and proactively addressing needs 📍Provide weekly risk assessments for all accounts

We’re looking for candidates who have:

📍Solid commercial experience within the blockchain/crypto technology, cybersecurity, or data analytics industry. 📍Demonstrated knowledge of service delivery or account management within a post-sales and/or pre-sales environment. 📍Possession of strong presentation and communication skills. 📍Strong analytical skills to analyze customer usage, identify trends, and uncover opportunities for cross-selling and upselling 📍English and Mandarin

The future of finance is here — whether you’re interested in blockchain, cryptocurrency, or remote web3 jobs, there’s a perfect role waiting for you.