You will:

📍Prioritize and drive resolution of customer issues quickly and efficiently. 📍Foster and utilize a deep understanding of the Magic SDK and how to integrate it into different languages and frameworks, such as React.js. 📍Provide technical guidance and best practices as the technical support expert to customers. 📍Deep dive into customer code to resolve bugs. 📍Serve as the first point of contact for supporting our enterprise and developer customers, partners and end users. 📍Develop and iterate on processes, tools, communication channels, and documentation to enable the best possible technical support experience at scale. 📍Drive relationships with customers to understand technical and business objectives. 📍Advocate customers’ needs cross-departmentally and continuously iterate to provide the best customer experience. 📍Evangelize and educate customers on our existing products and new product launches. 📍Work closely with engineering teams building out solutions for client use cases.

You have:

📍Strong passion for Web3 and blockchain knowledge, ideally Ethereum. 📍Strong knowledge of React and NextJS. 📍Excellent technical communication skills - able to explain complex concepts to both technical and non-technical customers. 📍A collaborative mindset and a strong competency to partner with cross-functional teams. 📍The ability and desire to learn complex technical concepts quickly and continuously. 📍An autonomous ability to work independently with minimal supervision. 📍A passion for solving open-ended technology and business challenges. 📍A love for teaching and getting into the weeds to solve customer needs. 📍An ability to shift gears multiple times throughout the day, while prioritizing multiple tasks at once. 📍2-4+ years of experience in a customer support engineering role.