About the company
Socure is the leading platform for digital identity verification and trust. Its predictive analytics platform applies artificial intelligence and machine learning techniques with trusted online/offline data intelligence from email, phone, address, IP, device, velocity, and the broader internet to verify identities in real time. The company has more than 1,400 customers across the financial services, government, gaming, healthcare, telecom, and e-commerce industries, including four of the top five banks, seven of the top 10 card issuers, three of the top MSBs, the top payroll provider, the top credit bureau, the top online gaming operator, the top Buy Now, Pay Later (BNPL) providers, and over 250 of the largest fintechs. Marquee customers include Chime, SoFi, Varo, Public, Stash, and DraftKings. Socure customers have become investors in the company including Citi Ventures, Wells Fargo Strategic Capital, Capital One Ventures, MVB Bank, Voyager, and Synchrony. Additional investors include Accel, T. Rowe Price, Bain Capital Ventures, Tiger Global, Commerce Ventures, Scale Venture Partners, Sorenson, Flint Capital, Two Sigma Ventures, and others.
Job Summary
Responsibilities
šCustomer Partnership & Advocacy šBuild trusted relationships with executives and operational stakeholders across customer organizations. šAct as the customerās advocate internally, ensuring their needs influence product, support, and go-to-market priorities. šPosition our solutions as enablers of the customerās most strategic business initiatives. šStrategic Success & Value Planning šLead joint success planning to align customer goals with solution capabilities. šPartner with Solution Consultants to interpret adoption signals and connect them to measurable business outcomes. šProvide Account Executives with health insights that inform renewal and expansion strategies.
Success in this Role Looks Like
šYou consistently deliver a clear, actionable view of account health, combining adoption insights, engagement, and satisfaction. šCustomers see you as a strategic advisor and executive partner, deepening trust across all levels ā from operational users to C-suite sponsors. šYou lead impactful executive business reviews, governance forums, and cross-organizational programs that reinforce ROI and alignment. šNet Dollar Retention (NDR) and Customer Lifetime Value (CLV) improve across your portfolio as a result of proactive engagement. šChurn risk is identified and mitigated early, leading to stronger retention. šCustomers actively participate in advocacy programs (references, case studies, advisory boards).
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