What you will do…

📍Provide timely, high-quality support to MoonPay customers and partners across multiple channels such as email and Slack. 📍Investigate customer issues, identify root causes, and resolve problems while ensuring a smooth and professional customer experience. 📍Meet performance KPIs including CSAT, QA scores, and productivity targets. 📍Accurately document customer interactions and case details within support tools and CRM systems. 📍Collaborate with internal teams to resolve escalations and operational issues impacting customers. 📍Identify recurring customer issues and share insights that help improve support workflows, documentation, and the overall customer experience.

About You 🙋

📍The right candidate for this role is passionate about the promise of crypto and enthusiastic about creating stellar customer experiences. You are detail oriented, with a desire to continuously improve operational processes. You are continually curious and eager to learn, with a desire to proactively find solutions to problems. You are action-oriented and can move quickly to meet the evolving needs of a fast-paced organization and industry. 📍1+ years of experience in Customer Support, Customer Success, or Operations roles within technology-driven companies. 📍Experience working in fast-paced environments such as FinTech, Crypto, Web3, or Consumer Technology is preferred. 📍Strong written communication skills and the ability to clearly explain complex issues to customers. 📍Highly organized and detail-oriented, with the ability to manage multiple support cases simultaneously. 📍Comfortable learning new tools, systems, and products quickly in a rapidly evolving environment.

The crypto industry is evolving rapidly, offering new opportunities in blockchain, web3, and remote crypto roles — don’t miss your chance to be part of it.