What will your duties be?

📍Providing tailored onboarding sessions to customers through live video interactions 📍Educating and guiding customers on secure self-custody wallet setup, configuration and best security practices 📍Helping new customers understand bitcoin, self-custody and private key management 📍Handling customer support tickets for self-custody onboarding, troubleshooting, and general inquiries 📍Providing outstanding customer service by demonstrating politeness, promptness, and proactivity when resolving client issues and answering questions 📍Developing a deep understanding of clients and use it in collaboration with product, marketing, and operations teams 📍Escalating complex issues to the appropriate teams while ensuring effective communication and timely resolution

What makes you the perfect candidate?

📍Having impeccable spoken and written English (full proficiency, think C1 to C2) 📍Previous experience in a client facing role or customer support, preferably in the fintech or cryptocurrency industry. 📍Proficient in technology and internet navigation to assist customers with digital platforms, troubleshoot technical issues, and provide guidance on online resources 📍Bitcoin and crypto fascinates you, really gets your heart beating and you’re always learning more about it 📍Excellent communication skills, mainly verbal (public speaking, leading seminars, teaching) but also written 📍A track record of resolving issues promptly and simplifying technical concepts 📍Ability to stay calm when guiding clients through digital asset management, even under pressure 📍A bonus would be having experience with Hardware Wallets: Hands-on experience or familiarity with hardware wallets 📍Awesome if you’ve assisted customers remotely or virtually and build rapport in a remote setting 📍A plus if you’ve used a ticketing system like FreshDesk or Zendesk