Responsibilities:

📍Handle back office tickets, and provide 7*24h online enquiries and email replies services to customers. 📍Handle customer enquiries, advices and suggestions via email or online tools. 📍Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation. 📍Handle customer complaints, any special cases or ad hoc tasks.

Requirements:

📍College degree or above. 📍Proficient in English and Vietnamese. Other languages would be advantageous for efficient collaboration with various stakeholders in the company. 📍Minimum 1 year experience in customer service, preferably in finance or the e-commerce industry. 📍Outstanding recent graduates are also welcome to apply. 📍High level of honesty and integrity, proactive and meticulous and have a sense of responsibility and team work. 📍Ability to work under pressure, strong communication skills and exceed beyond expectations. 📍Passionate for customer service industry and can accept to work under different work shifts, including night shift or weekend shift. 📍Positive about the crypto industry.