Responsibilities:

📍Handle high amounts of live chat and phone calls 📍Identify and evaluate customers’ needs to deliver satisfaction 📍Provide accurate, valid and comprehensive information 📍Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution 📍Follow communication procedures, guidelines, and policies 📍Go the extra mile to engage customers

Requirements:

📍1+ years experience of proven customer facing experience or experience as a customer service representative 📍Strong ability in using IT for professional use and can handle somewhat technical queries from customers 📍Exceptional written communication skill and a good listener 📍Ability to multi-task, prioritize, and control time effectively 📍Knowledge of the cryptocurrency/blockchain field is a big plus 📍Multi-lingual capability is a big plus 📍Willing to work weekends and irregular hours which will include night shifts 📍Fluency in English and Romanian are required to be able to effectively coordinate with overseas partners, stakeholders, and customers