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Easygo Gaming
Customer Service Representative - Portuguese Speaking
4 months ago | 501 views | Be the first one to apply

Customer Service Representative - Portuguese Speaking

Full-time
Melbourne

About the company

Easygo is the Australian powerhouse behind some of the world’s fastest growing online brands including Kick and Stake At Easygo we proudly stand as a prominent service provider to a powerhouse of brands within the iGaming industry, including Stake.com, Kick.com and Twist Gaming. Stake is the world's largest crypto casino, and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with Kick.com, the vibrant live streaming platform, which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games. Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies.

Job Summary

Main Duties and Responsibilities:

📍Respond to customer inquiries and requests in a timely and professional manner via chat 📍Resolve customer issues and complaints, offering solutions and following up to ensure satisfaction 📍Respond to customer inquiries in both English and Portuguese, with fluency in both languages 📍Keep up-to-date with product information and company policies to accurately assist customers 📍Maintain customer data and communicate effectively with internal teams as needed 📍Continuously strive to improve the customer experience by providing feedback and suggestions for process improvements 📍Work a shift pattern of 7-3, 3-11, 11-7 which is 24/7 across 365 days

It would be a bonus if you also had (Desirable skills):

📍Sports & Gambling knowledge advantageous Cryptocurrency knowledge would be advantageous Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Airtable & Intercom 📍Australian work rights are preferred.

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