Responsibilities

📍Handle back office tickets, and provide 7*24h online enquiries and email replies services to customers. 📍Handle customer enquiries, advices and suggestions via email or online tools. 📍Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation. 📍Handle customer complaints, any special cases or ad hoc tasks.

Requirements

📍College degree or above. 📍Proficient in English & Japanese (JLPT N2 at least). Other languages would be of a great advantage, for efficient collaboration with various stakeholders in the company 📍Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding recent graduates are also welcome to apply. 📍High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit. 📍Ability to work under pressure, strong communication skills and exceed beyond expectation. 📍Passionate for customer service industry and can accept to work under different work shifts, including night shift. 📍Positive about the crypto industry.