Responsibilities:

📍Handle high amounts of live chats 📍Coordinate and handle customer inquiries about Binance's products, features, and retain regular customers 📍Solve customer complaint issues, and create and document report analysis 📍Optimize customer complaint processes and improve service quality 📍Handle unpredictable emergencies in an efficient and timely manner 📍Perform adhoc tasks and reports assigned by shift leader and/or managers

Requirements:

📍Bachelor's degree or diploma, preferably in a finance-related major 📍Prior customer support experience with exposure to an e-commerce or financial industry background is a must 📍Familiar with CS operation and business processes, with a strong ability for problem-solving and a strong number-driven approach 📍Experience or knowledge of any financial derivative product is a big plus 📍Willing to work weekends and irregular hours which will include night shifts 📍Fluency in English and Thai are required to be able to effectively coordinate with overseas partners, stakeholders, and customers

The future of finance is here — whether you’re interested in blockchain, cryptocurrency, or remote web3 jobs, there’s a perfect role waiting for you.