You'll Be Empowered To 🎮:

📍Own and grow a portfolio of B2B customer relationships post-sale, driving high-value adoption and long-term engagement. 📍Execute strategies to maximise customer retention and increase revenue via upsell and cross-sell of Immutable growth products. 📍Build tailored delivery plans with customers, coordinating with Delivery Leads and specialists to ensure timely and impactful execution. 📍Identify new commercial opportunities within accounts and proactively shape product iteration and go-to-market alignment. 📍Monitor account health and continuously optimise the customer journey to unlock lifetime value. 📍Manage executive-level relationships with a high degree of trust, especially during the first 3–12 months of onboarding. 📍Represent Immutable in strategic customer meetings and occasionally at events in-market.

We'd Love You To Bring 🤝:

📍3–6 years of experience in a high-performance environment such as consulting, banking, or a fast-growing startup 📍Proven track record of managing post-sale B2B relationships and owning or materially influencing revenue targets 📍Direct experience in account management, customer success, or strategic partnerships—especially within B2B SaaS or tech-enabled services 📍Demonstrated ability to solve complex and novel challenges in ambiguous environments 📍Strong bias to action, moving quickly to create impact and drive meaningful value for customers 📍Deep passion for gaming and a curiosity for web3—this role will interface closely with game teams and game loops 📍Experience working with developers or technical product users; empathy for their needs is key 📍Outstanding interpersonal and communication skills with executive stakeholders—comfortable operating async and live 📍Experience using CRM tools (e.g. HubSpot, Salesforce) and making data-informed decisions

The future of finance is here — whether you’re interested in blockchain, cryptocurrency, or remote web3 jobs, there’s a perfect role waiting for you.