About the company
Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
Job Summary
What youâll do
📍Provide exceptional support to high-value clients by resolving complex issues efficiently, while demonstrating empathy and a deep understanding of their needs. 📍Conduct personalized, goal-oriented conversations with customers to understand and support their financial journeys. 📍Provide clear, compliant, and confident guidance across a range of investment products and strategies. 📍Serve as a trusted point of contact for customers navigating complex financial tools including multi-leg options, margin, crypto, and futures. 📍Consistently deliver high customer satisfaction, tracked through customer feedback. 📍Share insights and themes from customer interactions with internal teams to improve products and services. 📍Collaborate with peers to optimize outreach strategies and support workflows.
What you bring
📍3+ years of experience at a brokerage or within a licensed financial services environment. 📍FINRA Series 7 and 63 required 📍Solid proficiency in multi-leg options strategies, margin trading, cryptocurrencies, and futures. 📍Excellent verbal and written communication skillsâable to translate complex topics clearly and effectively. 📍Passionate about customer advocacy, financial literacy, and building long-term relationships. 📍Adaptable and self-motivated in a fast-paced, constantly evolving environment.
The future of finance is here — whether you’re interested in blockchain, cryptocurrency, or remote web3 jobs, there’s a perfect role waiting for you.
