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Cash App
Program Manager, Customer Operations
atĀ Cash App
about 14 hours ago | 16 views | Be the first one to apply

Program Manager, Customer Operations

Full-time
Australia

About the company

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Job Summary

You Will

šŸ“Understand the products, business strategy and roadmap for the abstraction(s) you support šŸ“Work with teams within the program(s) you support to assess new products, enhancements or initiatives šŸ“Develop and implement strategies for the program(s) you oversee that are aligned with organizational goals šŸ“Create and oversee project documentation, including timelines, milestones, and resource allocation šŸ“Identify potential risks to program success, communicate to relevant stakeholders, and develop mitigation plans šŸ“Develop utilization and success metrics for initiatives within the program(s) you support and collaborate with data teams to design and implement šŸ“Collaborate with Content, L&D, Business Systems, Legal, Compliance, and Operations teams across projects to identify and deliver operational requirements to launch new features and workflows šŸ“Understand high level dependencies on teams within the Cash App and Afterpay organisations

You Have

šŸ“5+ years of experience in a program management or similar role šŸ“Experience documenting cross-functional business and technical requirements (e.g. Product Requirements Docs, Business Requirement Docs) šŸ“Experience working with product and technical teams to build and deliver end-to-end programs with knowledge of the underlying lifecycles, platforms and technologies šŸ“Experience segmenting and prioritizing large multi-quarter projects into pilots and future iterations

If this role isn’t the perfect fit, there are plenty of exciting opportunities in blockchain technology, cryptocurrency startups, and remote crypto jobs to explore. Check them on our Jobs Board.

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