Responsibilities

📍Handle high volume live chat and other online tools 📍Provide accurate, valid and comprehensive information 📍Follow communication procedures, guidelines, and policies 📍Support other business units with customer liaison, accurately document customer requests 📍Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution 📍Go the extra mile to engage customers

Requirements

📍Minimum 1 year experience in customer service, preferably in finance or E-commerce industry 📍College degree or above 📍Native-level fluency in French, and advanced English is mandatory to support our users in this role 📍Previous experience with cross-functional support will be advantageous 📍High level of honesty and integrity; Proactive and meticulous; Have a sense of responsibility and spirit of as a team 📍Ability to work under pressure, strong communication skills and aim to exceed beyond expectations 📍Passionate for the customer service industry and can accept to work under different work shifts 📍Positive about the crypto industry