Responsibilities

📍As the frontlines of the P2P market, you and the team will arbitrate customer disputes professionally. 📍Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity. 📍Create a culture and processes which achieve the business goals and objectives with regards to the customer service. 📍Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholder and peers. 📍Act as the Voice of the Customer across the organization. 📍Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities. 📍Make sure customer and complainant surveys are carried out continuously in order to produce timely, up to date information about customer experience across all areas of the business. 📍Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized.

Requirements

📍1+ years experience of proven customer facing experience or experience as a customer service representative. 📍Strong ability in using IT for professional use and can handle somewhat technical queries from customers. 📍Exceptional written communication skill and a good listener. 📍Must be fluent in English and native language (Arabic) 📍Ability to multitask, prioritise, and control time effectively. 📍Knowledge of blockchain, crypto, and P2P payments is a big plus. 📍Fluency in English is a must with multilingual capability is a big plus. 📍Willing to work weekends and irregular hours which will include night shifts. 📍A Binance P2P user is highly preferred.