About the company
We are SwissBorg, a FinTech scale-up headquartered in Lausanne, Switzerland. Our flagship product, the SwissBorg app, offers over 600,000+ users the best price and liquidity across 16 fiat and 39 cryptos, as well as giving them the opportunity to earn passive income with our Smart Yield account. Our community is growing fast, with over $1.5 billion in assets under management, a weekly volume of over 250 million, and over 20,000 Premium users. This is just the start in our mission to democratise wealth management by building products that allow individuals to manage their crypto assets at the touch of a finger. Whether you’re in Andorra or Singapore, whether your portfolio is worth one dollar or a million, SwissBorg gives you the best tools to learn about digital currencies and manage your wealth. Are you looking to join a team of revolutionaries on a mission to decentralise nations? We want to hear from you!
Job Summary
What You’ll Be Doing:
📍Deliver exceptional customer support to our community members in both German and English 📍Assist users through various channels; Including email, phone and chat. 📍Work based on a 24/7 rotating shift schedule, ensuring continuous support for our customers. We are where our customers are. 📍Participate in occasional side projects, or project based tasks efficiently 📍Be a great team player - we’re all in this together; our community is not just our users, it’s all of us 📍Share user insights and feedback with the relevant teams to help improve our products and processes 📍Report and document bugs in the appropriate channels to support our development teams 📍Immerse yourself in our product and the crypto world
About you:
📍Fluency in English and German is a must; French, Spanish or other languages are a bonus 📍Experience working in a customer-centric and customer-facing environment 📍You listen carefully, read attentively, and strive to fully understand customer needs 📍You’re familiar with Zendesk, Freshdesk, or similar customer support platforms, and can navigate them with ease 📍You focus on finding the best possible answer for users’ concerns and questions. You enjoy thinking outside the box to find new solutions 📍You manage your time effectively and are capable of working independently. You take the initiative to improve processes, systems, and workflows whenever you see an opportunity 📍Must have personal or professional experience with Crypto or the blockchain ecosystem
Looking for your next challenge? The world of crypto offers exciting roles in blockchain development, web3 innovations, and remote opportunities.
