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CoinMarketCap
Customer Service Agent
4 months ago | 667 views | 64 applications

Customer Service Agent

Full-time
Remote
Per year
$81,000 To $100,000

About the company

CoinMarketCap is the world’s most trusted and accurate source of data for cryptocurrencies. Used by millions of individuals, organizations, and exchanges, CoinMarketCap brings the most up-to-date market capitalizations, pricing, and cryptocurrency information to our users. Pulling data from multiple exchanges and combining our robust research allows us to provide the most realistic representation of each cryptocurrency. As we grow, we will continue to provide access to our data wherever, whenever, and however is most helpful to our users.

Job Summary

Job Description

📍You will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls 📍Independently provide accurate information to resolve problems/issues that arise 📍Continuously educate one’s self with up-to-date and relevant information to support the customer service operations 📍You will escalate issues to your team leader, managers, and other departments as required 📍Adhere to the Quality Assurance standards set 📍Adhere to and comply with the schedule set by the Team Leader 📍Assist in the preparation of other processes as and when assigned/required by the Team Leader 📍Display good team working attitude and behavior within the team and other departments in the company 📍Assist in projects aimed at achieving team objectives such as implementing ticket deflection strategies, analyzing data/trends to drive defect reduction etc.

Qualifications

📍2-3 years experience in frontline customer support, preferably in the financial or service industry 📍Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience 📍Both adaptable and resilient, able to operate in a quickly changing environment 📍Excellent verbal and written professional English and your respective native language skills 📍Great at multitasking, prioritizing, and managing time effectively. 📍Knowledge or interest in blockchain/digital assets/fin-tech industry 📍Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)

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