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Bitcoin.com
Customer Service Agent
27 days ago | 258 views | 19 applications

Customer Service Agent

Full-time
Remote
Per year
$63,000 To $100,000

About the company

Our vision is to create global economic freedom via peer-to-peer electronic cash. We believe the ability to freely acquire and use personal resources is a vital component of human dignity and a fundamental human right. To realize our vision, we strive to offer superior products & services and provide trusted news & educational materials on the future of money. If our vision means something to you, we invite you to join the Bitcoin.com team.

Job Summary

Responsibilities:

📍We are looking for someone with extensive knowledge of cryptocurrency. This individual should also have excellent interpersonal skills and be able to work well with other teams. We are seeking someone who is passionate about their work. 📍Excellent communication and presentation skills. 📍Ability to multitask, prioritize, and manage time effectively 📍Flexible to work with and can handle pressure. 📍We are seeking someone who is flexible to work during the Asia Pacific time zone, but is also willing to work the graveyard shift. 📍Manage large amounts of intercom tickets and have some knowledge of intercom. 📍Identify and assess customers’ needs to improve user experience. 📍Build sustainable relationships and trust with customer/3rd party merchants through open and interactive communication via intercom, telegram, discord, slack. 📍Provide accurate, valid and complete information by using the right methods/tools 📍Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and customer is not dropped out of the pipeline. 📍Escalate issues to 3rd party merchants, resolve & follow up with users. 📍Follow communication procedures, notion/intercom guidelines and work policies. 📍Take the extra mile to engage customers – not send a boring canned response/macros. 📍Generate sales leads (if needed)

Core Competencies:

📍Positive attitude 📍Problem-solving 📍Taking Responsibility 📍Active listening 📍Gaining insights from users 📍Technical knowledge 📍Adaptability 📍Data analysis skills 📍Resourcefulness

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