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Customer Experience Associate PH
5 months ago | 369 views | Be the first one to apply

Customer Experience Associate PH

Per year
$59,000 To $100,000

About the company

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services. Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

Job Summary

What you'll do

📍Provide quality customer experience by ensuring each customer interaction is treated with excellent responses and assistance regarding their account and transactions 📍Monitor and analyze customer issues and concerns to implement strategies towards improving overall customer experience 📍Be the first line of defense in ensuring the consumer protection guidelines are adhered to 📍Maintain a culture of compliance and security to ensure BSP rules and regulations are followed in every customer interaction 📍Work closely with the development, marketing, and compliance teams in improving the product and providing solutions to increase our service and process efficiency

What we expect from you

📍Bachelor's degree in Management, Finance, Business, or equivalent 📍Excellent English communication skills in both verbal and written form 📍Strong planning and analytical skills 📍Self-motivated and highly-focused without needing close supervision 📍Highly trustworthy and extremely organized 📍Strong attention to detail and ability to accurately process document validation 📍Flexible and able to adapt to a fast-paced environment 📍Passionate about building a company from the ground up and creating lasting relationships with customers 📍Experienced in handling customer inquiries via multiple channels (i.e. phone support, emails and chat) 📍Amenable to work in a shifting schedule - AM, afternoon and graveyard shifts 📍Social Media handling experience is a plus Zendesk and Google Suites proficiency is a plus 📍Ability to multitask and prioritize urgent tickets and tasks with minimal supervision

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