What You'll Be Doing:

📍Regularly communicate with VIP customers to understand their needs and feedback, provide personalized services and solutions, and increase the stickiness of VIP users with the platform. 📍Actively promote the company's products and services, introduce the latest developments and product advantages to customers, and enhance customer awareness and loyalty to the company's brand. 📍Independently complete user profile analysis, meticulously record customers’ business needs, transaction habits and etc. to better understand customers and provide efficient, professional, and thoughtful services. 📍Work closely with internal teams such as product, operations, customer service, and technology departments to ensure the provision of one-stop quality services to customers. Besides, conduct user invitation interviews and promote product improvement. 📍Actively learn about industry trends, grasp the advantages of competing products, promote team processes and product optimization, and help achieve departmental goals.

What We Look For in You:

📍Bachelor's degree or above, with more than one (1) year of experience in VIP customer operations. 📍Flexible and adaptable, adept at converting the emotions of VIP customers and providing personalized services. 📍Possess good communication skills, negotiation skills, and interpersonal skills. 📍Have a high sense of responsibility, integrity, and teamwork spirit, and be proactive in problem-solving. 📍Have a good personal image. 📍Excellent command of spoken and written English and Mandarin as the role requires to deal with China/ Hong Kong Mandarin speaking counterparts. 📍Willing to work in Tun Razak Exchange, walking distance to MRT TRX.