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OKX
Specialist Customer Service VIP Service Mandarin Support
at OKX
2 months ago | 181 views | 1 applications

Specialist Customer Service VIP Service Mandarin Support

Full-time
Kuala Lumpur
Per year
$63,000 To $77,000

About the company

About OKX OKX is a leading crypto trading app, and a Web3 ecosystem. Trusted by more than 20 million global customers in over 180 international markets, OKX is known for being the fastest and most reliable crypto trading app of choice for investors and professional traders globally. Our Singapore office is a Product and Engineering hub and we are in the progress of expanding our teams in Singapore for the continuous growth of our global business. We build and maintain core trading platform with millions of daily active users. Design, Product and Engineering teams work cross-functionally to identify customer needs, and ship high-quality new features through fast iterations.

Job Summary

What You'll Be Doing:

📍Regularly communicate with VIP customers to understand their needs and feedback, provide personalized services and solutions, and increase the stickiness of VIP users with the platform. 📍Actively promote the company's products and services, introduce the latest developments and product advantages to customers, and enhance customer awareness and loyalty to the company's brand. 📍Independently complete user profile analysis, meticulously record customers’ business needs, transaction habits and etc. to better understand customers and provide efficient, professional, and thoughtful services. 📍Work closely with internal teams such as product, operations, customer service, and technology departments to ensure the provision of one-stop quality services to customers. Besides, conduct user invitation interviews and promote product improvement. 📍Actively learn about industry trends, grasp the advantages of competing products, promote team processes and product optimization, and help achieve departmental goals.

What We Look For in You:

📍Bachelor's degree or above, with more than one (1) year of experience in VIP customer operations. 📍Flexible and adaptable, adept at converting the emotions of VIP customers and providing personalized services. 📍Possess good communication skills, negotiation skills, and interpersonal skills. 📍Have a high sense of responsibility, integrity, and teamwork spirit, and be proactive in problem-solving. 📍Have a good personal image. 📍Excellent command of spoken and written English and Mandarin as the role requires to deal with China/ Hong Kong Mandarin speaking counterparts. 📍Willing to work in Tun Razak Exchange, walking distance to MRT TRX.

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