Create New Account
Sign up to continue searching for suitable jobs in Web 3.0

OR
Terms of Use
Already have an account?

Log In to Your Account
Log in to continue searching for suitable jobs in Web 3.0

OR
Don’t have an account?
3Commas
Customer Experience Representative
at 3Commas
21 days ago | 115 views | 3 applications

Customer Experience Representative

Full-time
Remote, Europe

About the company

3Commas is a complete crypto-asset management platform offering a unified access point and interface with the worlds’ major crypto exchanges. Fully automated trade execution and portfolio management, supported by continuously evolving strategies, algorithms and risk management solutions.

Job Summary

Key Responsibilities

📍Customer Support: Delivering an outstanding customer experience for customers through inbox conversations via various channels, including live chat & email. 📍Product Expertise: Growing your crypto services expertise as you develop deep subject mastery of crypto trading and exchanges. 📍Proactive User Engagement: Driving continuous improvement to delight customers, acting as the voice of the customer to identify and communicate better ways to serve our customers and improve our product. 📍Team Collaboration: Work closely with other support representatives and Community Moderators to ensure consistency, high quality customer service and proper escalation of feedback received from our users.

Requirements

📍Excellent customer service, written and verbal communication skills with a passion to support customers through various channels. 📍Minimum of 2 years of experience in customer service. 📍Proven experience working with: Help Desk systems (Intercom / Zendesk), Notion, Google Workspace (Drive/Gmail/Sheets/Docs/Slides),Slack. 📍Understanding of cryptocurrency/blockchain-related terminologies and trends. 📍Previous experience with trading Cryptocurrencies and associated tools such as charting software and using technical analysis indicators. 📍Ability to quickly defuse customer anxiety through exceptional customer service skills.

If you’re passionate about blockchain and decentralized technologies, explore more opportunities in web3 and cryptocurrency careers.

Similar jobs

19 days ago | 80 views | 3 applications
20 days ago | 136 views | 11 applications
$63,000 To $77,000 per year
about 1 month ago | 251 views | Be the first one to apply
Full-time
United States, North America
about 2 months ago | 263 views | 2 applications
Full-time
Mexico City, North America
2 months ago | 220 views | 3 applications
Full-time
Mexico, North America
$70,000 To $78,000 per year