About the company
3Commas is a complete crypto-asset management platform offering a unified access point and interface with the worlds’ major crypto exchanges. Fully automated trade execution and portfolio management, supported by continuously evolving strategies, algorithms and risk management solutions.
Job Summary
Key Responsibilities
đź“ŤCustomer Support: Delivering an outstanding customer experience for customers through inbox conversations via various channels, including live chat & email. đź“ŤProduct Expertise: Growing your crypto services expertise as you develop deep subject mastery of crypto trading and exchanges. đź“ŤProactive User Engagement: Driving continuous improvement to delight customers, acting as the voice of the customer to identify and communicate better ways to serve our customers and improve our product. đź“ŤTeam Collaboration: Work closely with other support representatives and Community Moderators to ensure consistency, high quality customer service and proper escalation of feedback received from our users.
Requirements
đź“ŤExcellent customer service, written and verbal communication skills with a passion to support customers through various channels. đź“ŤMinimum of 2 years of experience in customer service. đź“ŤProven experience working with: Help Desk systems (Intercom / Zendesk), Notion, Google Workspace (Drive/Gmail/Sheets/Docs/Slides),Slack. đź“ŤUnderstanding of cryptocurrency/blockchain-related terminologies and trends. đź“ŤPrevious experience with trading Cryptocurrencies and associated tools such as charting software and using technical analysis indicators. đź“ŤAbility to quickly defuse customer anxiety through exceptional customer service skills.
If you’re passionate about blockchain and decentralized technologies, explore more opportunities in web3 and cryptocurrency careers.
