About the company
3Commas is a complete crypto-asset management platform offering a unified access point and interface with the worldsā major crypto exchanges. Fully automated trade execution and portfolio management, supported by continuously evolving strategies, algorithms and risk management solutions.
Job Summary
Key Responsibilities
šCustomer Support: Delivering an outstanding customer experience for customers through inbox conversations via various channels, including live chat & email. šProduct Expertise: Growing your crypto services expertise as you develop deep subject mastery of crypto trading and exchanges. šProactive User Engagement: Driving continuous improvement to delight customers, acting as the voice of the customer to identify and communicate better ways to serve our customers and improve our product. šTeam Collaboration: Work closely with other support representatives and Community Moderators to ensure consistency, high quality customer service and proper escalation of feedback received from our users.
Requirements
šExcellent customer service, written and verbal communication skills with a passion to support customers through various channels. šMinimum of 2 years of experience in customer service. šProven experience working with: Help Desk systems (Intercom / Zendesk), Notion, Google Workspace (Drive/Gmail/Sheets/Docs/Slides),Slack. šUnderstanding of cryptocurrency/blockchain-related terminologies and trends. šPrevious experience with trading Cryptocurrencies and associated tools such as charting software and using technical analysis indicators. šAbility to quickly defuse customer anxiety through exceptional customer service skills.
If youāre passionate about blockchain and decentralized technologies, explore more opportunities in web3 and cryptocurrency careers.
