About the company
Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems, and data science enable easy access to financial services that were previously inaccessible or difficult to understand. Our core strengths lie in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.
Job Summary
Responsibilities
📍Own customer communications (chat and calls mainly) from initial contact until resolution, escalating issues to relevant departments as necessary. 📍Maintain a high level of product knowledge to assist customers effectively. 📍Provide timely and professional assistance to customers via live chats. 📍Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience. 📍Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs. 📍Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers. 📍Work together as a team to achieve timely turnaround time and quality replies to every customer. 📍Stay up to date on company policies, procedures, and product knowledge. 📍Contribute to a positive and collaborative work environment.
Requirements
📍This role is open only to locals. 📍Fully Work from Office - Office Location: 1 Tech Park, Bandar Utama 📍4 Shift timings: 12am - 9am, 7am - 4pm, 12pm - 9pm, 3pm - 12am (weekdays and weekend) 📍Possess own transportation is encouraged 📍Open to fresh graduates 📍Required language(s): English, Bahasa Malaysia 📍Minimum Diploma/Degree in any field 📍High level of attention to details. 📍Strong work ethic and willingness to take on any tasks. 📍Comfortable working in an extremely fast paced and international environment 📍Full Training Provided (Theory & Hands-on training) 📍A positive attitude and a commitment to delivering outstanding service 📍Ability to communicate with customers with a level of empathy. 📍Immediate availability is a plus point.
