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Whatnot
Customer Experience Agent
atĀ Whatnot
17 days ago | 100 views | 1 applications

Customer Experience Agent

Full-time
Ireland
Per year
$35,000 To $42,000

About the company

Whatnot is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. Weā€™re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, and as a remote-first team, we operate out of hubs within the US, Canada, UK, and Germany today. Weā€™re innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. The platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others.

Job Summary

Role

šŸ“The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving. As part of this team you will be tasked with doing anything possible to make sure our customers get the product they ordered as fast as possible. And if something went wrong, you are ensuring that we are doing everything possible to make it right. šŸ“Interact with buyers and sellers with a customer first attitude ensuring a positive experience šŸ“Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner šŸ“Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users šŸ“Work with other departments to troubleshoot, research and resolve open questions šŸ“Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

You

šŸ“Curious about who thrives at Whatnot? Weā€™ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here. šŸ“A hungry individual looking to jump start their career in a fast paced environment. Someone willing to take on any role or task, learn new skills and be a part of building a great company. A customer service mentality with passion to reach the best possible outcome. Hereā€™s what weā€™re hoping to see in your background: šŸ“2+ years of support experience handling email and/or chat services. Weekend availability required šŸ“Fluent in English and French, with an understanding of the French Market šŸ“Understanding of Ecommerce and Marketplace operations šŸ“Experience with Customer facing systems like Zendesk, Kustomer, or Intercom. šŸ“Obsession with customers / being customer first / serving customers šŸ“Proactive problem-solver and process-improver šŸ“Knowledge of Collectibles is a plus šŸ“Bachelor's degree preferred šŸ“Previous start-up experience is a plus

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