About the company
Whatnot is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. Weāre building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, and as a remote-first team, we operate out of hubs within the US, Canada, UK, and Germany today. Weāre innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. The platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others.
Job Summary
Role
šThe Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving. As part of this team you will be tasked with doing anything possible to make sure our customers get the product they ordered as fast as possible. And if something went wrong, you are ensuring that we are doing everything possible to make it right. šInteract with buyers and sellers with a customer first attitude ensuring a positive experience šResolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner šBecome an expert in the Whatnot product, processes and systems to drive positive outcomes for our users šWork with other departments to troubleshoot, research and resolve open questions šSeek out opportunities to eliminate repeat contacts and improve the overall customer experience
You
šCurious about who thrives at Whatnot? Weāve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here. šA hungry individual looking to jump start their career in a fast paced environment. Someone willing to take on any role or task, learn new skills and be a part of building a great company. A customer service mentality with passion to reach the best possible outcome. Hereās what weāre hoping to see in your background: š2+ years of support experience handling email and/or chat services. Weekend availability required šFluent in English and French, with an understanding of the French Market šUnderstanding of Ecommerce and Marketplace operations šExperience with Customer facing systems like Zendesk, Kustomer, or Intercom. šObsession with customers / being customer first / serving customers šProactive problem-solver and process-improver šKnowledge of Collectibles is a plus šBachelor's degree preferred šPrevious start-up experience is a plus