About the company
Help us bring innovation to financial institutions across the globe. At NCR Atleos, you’ll have meaningful and relevant work experiences, with opportunities to learn and make a real contribution. We are dedicated to solving the challenges our customers face through continuous innovation and a commitment to setting the highest standard in self-service banking. A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.
Job Summary
ESSENTIAL DUTIES AND RESPONSIBILITIES
📍Ability to understand the current state of ATMs to fully diagnose problems for resolution 📍Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research 📍Act as a liaison between Technical Support, Account Managers and other Cardtronics personnel to help resolve escalated customer issues
EDUCATION, EXPERIENCE & REQUIREMENTS
📍Bachelors' degree preferred, High School diploma or equivalent required. 📍1-year prior customer service/call center work experience required, preferably in a technical environment. 📍Previous handling of inbound and outbound call center phones preferred. 📍Working knowledge of Windows XP operating systems. Proficient in MS Outlook, Word, and Excel. 📍Ability to type a minimum of 50wpm. 📍Demonstrate independent decision-making skills. 📍Ability to work various shifts, including days, evening, weekends, and holidays. 📍Must be able to successfully pass all applicable background screening tests.
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