About the company
The @wallet Telegram bot is one of the most popular wallets in the TON ecosystem, which you can use to buy, exchange, and send crypto. Wallet provides easier entry to the crypto market than other popular services. We are connecting a messenger that has hundreds of millions of users with the ability to use cryptocurrency for purchases, transfers, and payments. Our audience exceeds 1 million users and continues to grow. Our team unites specialists with FinTech and blockchain expertise. Together, we want to change the perception of crypto assets usage and imp
Job Summary
Responsibilities:
📍Provide customer support via written communication channels (in Russian and English). 📍Analyze situations and resolve customer problems. 📍Collaborate with internal project departments to resolve customer issues. 📍Work with internal documentation and prepare reports. 📍Participate in developing the knowledge base (instructions, regulations, rules).
Qualifications:
📍Experience in customer support (experience in written communication channels is a plus). 📍Desire to develop in the field of customer consulting and support. 📍Fluent oral and written communication skills in English (at least upper-intermediate level). 📍Proficiency in Microsoft Office. 📍Ability to multitask.
If you’re passionate about blockchain and decentralized technologies, explore more opportunities in web3 and cryptocurrency careers.
