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Continuous Improvement Specialist
at Luno
8 months ago | 1250 views | 11 applications

Continuous Improvement Specialist


About the company

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. We don’t do memecoins.Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

Job Summary

Your mission will be:

📍Support the identification of improvement opportunities by providing relevant data and data analysis 📍Responsible for documenting process changes/new process design and measuring process compliance within the business 📍Utilise data analysis techniques, lean methodologies, and process mapping tools to identify bottlenecks, waste, and opportunities for optimization 📍Utilise statistical analysis methods and performance metrics to quantify the impact of process improvements and monitor ongoing progress 📍Facilitate cross-functional teams in identifying root causes, developing solutions, and implementing changes to enhance efficiency and effectiveness 📍Conduct workshops and facilitate training sessions to promote a culture of continuous improvement and empower employees to contribute to process optimization efforts. 📍Managing and maintaining Luno’s customer support improvement plans to focus on the best customer experience at the lowest cost. 📍Baselining performance in key Metrics, conducting root cause analysis to troubleshoot, reduce or eliminate issues, planning improvement projects for delivery and implementation. 📍Working closely with Luno’s Customer Success, QA, Training, Content, Operations and 📍Flight Control Centre team’s, to ensure aligned communication and implementation to drive Operational Excellence 📍Manage continuous improvement projects, including defining project scopes, timelines, and deliverables. Coordinate resources, track progress, and communicate project status to stakeholders. Ensure projects are completed within specified timeframes and aligned with organisational goals. 📍Collaborate with stakeholders at all levels of the organisation to identify improvement opportunities and align continuous improvement initiatives

A little about you:

📍A minimum of 18 - 24 months relevant work experience within Customer Service driven Environment (Required) 📍Lean Six Sigma Green Belt Accreditation (Required) 📍Knowledge of Agile - (Advantageous) 📍Experience in Opportunity / Problem identification and driving process improvement and Operational Excellence within product and operational teams (Advantageous) 📍Strong analytical and creative thinking skills (Required) 📍Effective communication skills (Required) 📍Knowledge of process mapping techniques, statistical analysis tools, and performance measurement methodologies. 📍The ability to influence and make recommendations confidently with the use of data and analyses, especially to the senior leadership team. 📍Proven planning and organisational skills to meet tight deadlines and prioritise workload. 📍The ability to work successfully, individually and as part of a team, in an ever-changing environment.

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