What you’ll do

📍You’ll work with an Organic Growth Strategist counterpart to ensure the clients you manage (your pod) receive high-quality deliverables that align with your collective strategic and editorial vision 📍Work closely with your strategist to define, execute, and ensure alignment on client-focused content strategy and client goals, including building out content roadmap reports and content briefs 📍Oversee content production for a small team of writers and editors, including assignment, client communication, quality control, due date fidelity, and freelancer accountability 📍Own the client SME interview process (conducting research, building out relevant questions, and managing/leading interviews) 📍Manage client interaction, including educating the client about content processes, managing expectations, and answering content-related questions 📍Represent the content team in client meetings, Slack channels (internal and external), email, Airtable ownership, etc. 📍Display a clear understanding of content types and best practices (blogs, updates, case studies, etc.) and ensure these content types are delivered to our standards 📍Support (and sometimes lead) experimentation projects within the content or larger client success team 📍Act as a conduit between client happenings and the content team—effectively reporting analysis, progress, challenges, and new developments as they arise 📍Establish and ensure content guidelines (voice/tone, style, etc.) are met based on client POV and Omni guidelines 📍Promote a culture of consistent improvement, vitality, and quality work through new and established processes, collaborations, and projects 📍Assist in freelance staff hiring, project management, and onboarding 📍Step in to write or edit for clients while maintaining a consistent client load

Who you are

📍You’re experienced in editing and/or writing SEO and other forms of content marketing. You’re meticulous, leaving no rock unturned, no modifier dangling. 📍You have excellent written and verbal communication skills, and healthy analytical and critical thinking skills. You’re skilled at finding the story within complicated topics and can help our writers capture a client’s brand voice in every piece of writing. 📍You can juggle multiple projects and responsibilities with multiple people (and personality types) at once. 📍You have experience interviewing subject matter experts. You’re comfortable independently conducting SME interviews to add industry opinion and narrative to your content. You know how to draft questions to get the information you need and how to structure stories around the answers. And you can help others do the same.

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