What you’ll be doing (ie. job duties):

📍Training: 📍Deliver comprehensive, interactive, and strategically aligned training sessions covering Premium & Priority support workstreams ensuring advanced comprehension and application. 📍Deliver onboarding, and cross-skilling training and nesting support to ensure L&D consistently exceeds its KPIs and business SLAs. 📍Establish and enforce high standards in training delivery for consistent knowledge transfer. 📍Conduct Train-the-Trainer (TTT) masterclasses, certify and continually develop training facilitators, and participate in continuous development programs to uplift trainer quality. 📍Collaborate with cross functional teams and work with L&D to enable the design and development of training materials and modules tailored to Premium & Priority Support. 📍Drive recommendations of the design of onboarding, and cross skilling programs 📍Ensure training content aligns with evolving regulatory requirements and internal policies proactively identifying potential gaps. 📍Oversee and direct the identification and remediation of training gaps through advanced QA processes and performance analytics.

What we look for in you (ie. job requirements):

📍Minimum 5+ years of professional experience in a related production role, demonstrating a solid foundation in industry practices with additional responsibilities, preferably training 📍Expert-level and comprehensive knowledge of Customer Experience and customer service best practices, with specialized domain expertise. 📍Proven track record of leading and implementing significant continuous process improvements within an organization, resulting in measurable business impact. 📍Exceptional analytical capabilities coupled with strong problem-solving skills. 📍Senior leadership-level communication skills with proven ability to effectively manage and engage stakeholders.

The future of finance is here — whether you’re interested in blockchain, cryptocurrency, or remote web3 jobs, there’s a perfect role waiting for you.