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Presto Labs
Client Servicing Agent
8 months ago | 340 views | Be the first one to apply

Client Servicing Agent

Per year
$84,000 To $106,000

About the company

Presto Labs is a fast-growing quantitative trading firm established in 2014. We develop automated trading strategies and the related systems to trade traditional financial products as well as cryptocurrency assets. Presto Labs focuses on statistical analysis and the automation of investment decisions to minimize human bias in fast-changing financial world.

Job Summary

Key Responsibilities

📍Handling user inquiries, including Account registration and account management, KYC related inquiries, Promotion, and Event related inquiries, Wallet and Asset related inquiries 📍Managing escalation and follow up of user enquiries with internal stakeholders 📍Community management and providing support across multiple channels

What we want you to have

📍Business-level proficiency in both Korean and English to liaise with Korean-speaking stakeholders 📍Prior experience working in a cryptocurrency exchange 📍Strong analytical and problem-solving skills 📍Ability to work well with a team in a 24/7 trading environment 📍Experience with financial trading, preferably in cryptocurrency exchanges 📍Excellent communication and interpersonal skills

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