About the company
Founded in 2013, GSR is a leading market-making and programmatic trading company in the exciting and fast-evolving world of cryptocurrency trading. With more than 200 employees in 5 countries, we provide billions of dollars of liquidity to cryptocurrency protocols and exchanges on a daily basis. We build long-term relationships with cryptocurrency communities and traditional investors by offering exceptional service, expertise and trading capabilities tailored to their specific needs. GSR works with token issuers, traders, investors, miners, and more than 30 cryptocurrency exchanges around the world. In volatile markets we are a trusted partner to crypto native builders and to those exploring the industry for the first time. Our team of veteran finance and technology executives from Goldman Sachs, Two Sigma, and Citadel, among others, has developed one of the worldās most robust trading platforms designed to navigate issues unique to the digital asset markets. We have continuously improved our technology throughout our history, allowing for our clients to scale and execute their strategies with the highest level of efficiency. Working at GSR is an opportunity to be deeply embedded in every major sector of the cryptocurrency ecosystem.
Job Summary
Responsibilities:
šDeliver exceptional client experience šPartner with Business Development and internal teams to ensure seamless client engagement across the full lifecycle ā from onboarding through to ongoing relationship management and issue resolution. šStrengthen client insight and reporting šManage client data, CRM updates, and reporting processes that provide actionable insights for internal stakeholders and support GSRās strategic initiatives. šEnable growth through process excellence šEnhance internal controls, workflows, and service frameworks to ensure client servicing scales effectively with the firmās expansion. šCollaborate across functions šWork closely with Legal, Compliance, Technology, and Marketing to deliver client initiatives, support regulatory requirements, and contribute to firmwide growth objectives.
Must-haves
š2+ years of experience in client services, account management, or operations in financial services, fintech, or digital assets šDemonstrated ability to manage internal and external stakeholders, resolve issues, and deliver high-quality reporting and insights. šStrong communication skills with exceptional attention to detail and accuracy. šEligible to work in the United States (US citizenship required).
Looking for your next challenge? The world of crypto offers exciting roles in blockchain development, web3 innovations, and remote opportunities.
