Key Responsibilities of the Role:

📍Ensure timely and accurate responses to high volume service activities for both internal and external clients 📍Evaluate processes and procedures for inefficiencies, make and implement recommendations for improvement 📍Be motivated to achieve or outperform on service-level agreements and client expectations 📍Embrace the use of technology and digital tools to deliver the highest level of service 📍Aim to achieve excellent results in client satisfaction surveys and work closely with other team members to achieve overall strategic business objectives 📍Build relationships and collaborate closely with internal partners to ensure a seamless delivery of service 📍Handle client concerns in a timely and sensitive manner and in accordance with internal procedures 📍Facilitate the diagnosis of complex client service issues, identify the source of service deficiencies and own their resolution

Preferred Skills & Attributes

📍Strong understanding of service excellence principles and ability to deliver high-quality outcomes for clients. 📍Proactive approach to problem-solving and process optimisation. 📍Emotional ownership and accountability for tasks and deliverables. 📍Ability to manage complexity and prioritise effectively in a fast-paced environment. 📍Interest in finance and operational processes, with exposure to reporting and reconciliation. 📍Preferred familiarity with derivative instruments and their role in financial markets. 📍Ability to map process gaps and recommend improvements. 📍Leadership capabilities: Strong interpersonal skills with experience in managing people or leading teams.

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