Responsibilities

📍Provide exceptional customer service to clients and prospects, handling inquiries, issues, and complaints with professionalism and empathy. 📍Act as the customers’ main point of contact, ensuring their requests and concerns are addressed promptly. 📍Support customers with onboarding and guide them through the staking setup process, answering questions and resolving challenges. 📍Collaborate with technical teams to troubleshoot and resolve issues related to staking, node operations, wallet connectivity, or other technical aspects. Escalate complex problems when necessary. 📍Continuously monitor customer satisfaction, identify areas for improvement, and proactively suggest enhancements to processes and services. 📍Share customer feedback and insights with the marketing team to help shape engagement strategies and campaigns.

Requirements

📍3+ years of experience in technical support or a relevant technical background. 📍Fluent in English (C1/C2 level). 📍Strong sense of autonomy and ability to work independently. 📍Experience in the Web3 or blockchain industry is a strong advantage. 📍Willingness to work on a “two in, two out” 12-hour shift schedule.

If you’re passionate about blockchain and decentralized technologies, explore more opportunities in web3 and cryptocurrency careers.