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Client Onboarding Manager
about 1 month ago | 113 views | 2 applications

Client Onboarding Manager


About the company

At Liminal our mission is to simplify self custody. We make digital assets safer, efficient and rewarding for individuals and businesses without giving up control and ownership.Liminal is an enterprise-grade platform that offers a robust infrastructure for managing digital assets.Liminal enables exchanges, custodians, banks, trading desks, and hedge funds to securely scale their digital asset operations through HSM backed plug and play wallet architecture. Our zero key leakage tolerance approach helps institutions in eliminating the risks associated with digital asset transfers, such as, cyber attacks, internal collusion, and human error. Liminal's operations excellence framework provides efficient fees management, transaction confirmation guarantees, auto-refilling, sweeping, batching and other wallet operations. Our proprietary regulatory readiness program, which includes AML checks,quarantine wallets, key residency, travel rule and CCSS-compliant platforms, helps businesses fast-track their compliance journey.

Job Summary

Job Summary: The Client Onboarding Manager will be responsible for operations of Client Onboarding of Liminal, with a specific focus on customer onboarding in the digital and fintech environment and sound Client suitability assessment experience. This role requires a comprehensive understanding of financial regulations, AML/CFT Laws of the country, and the ability to ensure Liminal’s adherence to these requirements.

📍Client Onboarding Manager plays a critical role in shaping the initial client experience and laying the foundation for successful long-term relationships with the company. They must possess strong communication, organizational, and problem-solving skills, along with a customer-centric mindset and a dedication to delivering exceptional service. 📍Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs, preferences, and expectations. 📍Onboarding Process Management: Develop and implement efficient onboarding processes to ensure seamless integration of clients into the company's systems, products, and services. 📍Project Coordination: Coordinate cross-functional teams to deliver onboarding projects within specified timelines and budget constraints. 📍Client Training and Support: Provide training sessions or materials to clients to familiarize them with the company's offerings and ensure they can utilize them effectively. 📍Risk Management: Identify potential risks during the onboarding process and implement strategies to mitigate them, ensuring compliance with regulatory requirements and company policies. 📍Problem Resolution: Address any issues or concerns raised by clients during the onboarding process promptly and effectively. 📍Performance Tracking: Monitor and evaluate the success of the onboarding process, collecting feedback from clients and internal stakeholders to continuously improve procedures. 📍Documentation and Reporting: Maintain accurate records of client interactions, onboarding progress, and any relevant documentation. Prepare regular reports for management on key metrics and outcomes. 📍Product Knowledge: Stay updated on the company's products, services, and industry trends to effectively communicate value propositions to clients. 📍Client Retention: Work closely with sales and account management teams to ensure a positive onboarding experience contributes to client satisfaction and long-term retention. 📍Continuous Improvement: Proactively identify areas for process improvement and implement solutions to enhance the efficiency and effectiveness of the onboarding function.


📍Candidate would have 3 to 5 years of overall experience with hands on experience in Client onboarding . 📍Experience in financial regulations, AML/CFT Laws of the country. 📍Good Communications Skills.

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