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Nahc
Client Engagement Manager
at Nahc
about 2 months ago | 320 views | Be the first one to apply

Client Engagement Manager

Full-time
Hong Kong

About the company

nahc.io is a modern APAC recruitment firm helping tech companies and startups attract, hire, and retain the right talent for their business. We’re challenging archaic norms in the recruitment industry and transforming the recruitment experience for candidates and clients by taking a people-first approach. We believe that the recruiting process should be transparent and designed to put all parties at ease. We work with businesses of all sizes to hire the best available talent to reach their business goals. We help candidates unleash their full career potential by matching them with jobs that are best suited to their unique skills, experience and goals.

Job Summary

What You Will Do

📍Assess a range of different questions & issues that platforms users bring to you, categorising them based on whether they are technical or related to how platform is being used 📍Assess severity of any issues impacting platform, prioritising accordingly and linking to our global product team to resolve the issue efficiently and with minimal impact to end users. 📍Understand the role that customer-data plays in helping the stakeholder make decisions through the platform. 📍Know how the platform can be used to answer the stakeholder’s business questions and field basic questions in a way that upskills end users. 📍Builds strong relationships with Platform users across the banners, categories & support functions. 📍Supports the rollout of a structured training program with close collaboration with the stakeholder’s Learning & Development department. 📍Help in the development of a library of content that Platform users can use to supplement their training.

What You Will Need

📍Bachelor’s Degree in Business, Information Technology, Computer Science or equivalent 📍Retail experience or experience with data-focused products is advantageous 📍User Engagement or Customer Support experience beneficial 📍Strong communication and stakeholder management skills, being able to manage priorities between different business areas 📍Experience operating in a fast-paced environment, and helping to drive business change 📍Ability to work effectively both independently and collaboratively within a team 📍Fluency in Cantonese, Mandarin and English 📍Less experienced candidate will be considered as Client Engagement Executive

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