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SupportNinja
Account Manager
23 days ago | 54 views | Be the first one to apply

Account Manager

Full-time
Manila

About the company

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

Job Summary

What does a day in the life as an Account Manager look like?

📍Build and maintain strong relationships with our clients, understanding their needs and challenges in order to provide custom solutions and recommendations so they can achieve the best results. 📍Sell client’s services into our existing customer base in order to achieve revenue targets 📍Review the vendor’s client listing regularly, and work with the vendor to make improvements based on your knowledge of successful listings on the platform. 📍Work to save / retain vendors who may be at risk of canceling Anticipate potential challenges for the vendor and proactively offer suggestions. 📍Educate vendors on the benefits and features of our offerings and how they can address their specific needs. 📍Assist vendors in the onboarding process, ensuring a smooth transition and effective product adoption. 📍Communicate regularly with vendors to ensure their engagement and satisfaction with client.

What are the required qualifications for an an Account Manager?

📍At least 1 year experience in account management, sales, or a customer-facing role. 📍Strong sales and negotiation skills 📍Resilient mindset to effectively navigate and embrace change in a dynamic work environment 📍Ability to understand and articulate technical concepts and product features 📍Acute attention to detail 📍Must have strong, friendly, upbeat verbal and written communication skills 📍Excellent problem-solving and critical-thinking skills. 📍Is a self starter and rolls with the punches in an ever changing environment 📍Self-motivated, results-oriented, and able to work independently. 📍A customer-centric mindset with a commitment to delivering exceptional service. 📍Experience with using a CRM

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